Core Principles
1. Separate Observation from Evaluation: Clearly distinguish facts from judgments.
2. Use "I" Statements: Express thoughts and feelings without blaming others.
3. Focus on Needs: Identify underlying needs and desires.
4. Listen Empathetically: Understand others' perspectives and emotions.
5. Speak from the Heart: Express honesty and sincerity.
Effective Communication Skills
1. Use Non-Judgmental Language: Avoid criticism, blame, and labels.
2. Practice Active Listening: Fully engage with others, ask clarifying questions.
3. Use Empathetic Reflection: Reflect back what you've understood.
4. Take Responsibility: Acknowledge your actions and impact.
5. Seek Clarification: Ask for understanding and confirmation.
Conflict Resolution Strategies
1. De-escalate Conflicts: Stay calm, focus on understanding.
2. Find Common Ground: Seek shared interests and needs.
3. Collaborate: Work together to find mutually beneficial solutions.
4. Apologize: Take responsibility, make amends.
5. Forgive: Let go of resentment, focus on moving forward
