Lesson 1: De-escalate Conflicts
1. Remain calm and composed.
2. Avoid taking things personally.
3. Focus on the issue, not the person.
4. Use open-ended questions.
5. Empathize without agreeing.
Lesson 2: Use Verbal Judo Techniques
1. Mirroring: Reflect words and tone.
2. Labeling: Acknowledge emotions.
3. Framing: Reframe perspectives.
4. Pruning: Eliminate unnecessary words.
5. Paraphrasing: Clarify understanding.
Lesson 3: Effective Communication
1. Use simple, clear language.
2. Avoid jargon and technical terms.
3. Focus on needs and interests.
4. Listen actively.
5. Ask open-ended questions.
Lesson 4: Negotiation Strategies
1. Separate the people from the problem.
2. Focus on interests, not positions.
3. Use objective criteria.
4. Look for mutually beneficial solutions.
5. Be flexible.
Lesson 5: Advanced Verbal Judo
1. Use storytelling.
2. Create a sense of urgency.
3. Use persuasive language.
4. Anticipate objections.
5. Practice active listening.
Conclusion
1. Practice mindfulness and self-awareness.
2. Develop emotional intelligence.
3. Focus on solutions, not problems.
4. Use non-confrontational language.
5. Seek feedback.
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