Lesson 1: Prepare for the Conversation
1. Define the issue: Clearly identify the problem or concern.
2. Clarify your goals: What do you want to achieve?
3. Gather information: Seek facts, data, and perspectives.
4. Anticipate reactions: Consider the other person's emotions and needs.
Lesson 2: Start with an Open-Minded Approach
1. Separate the issue from the person: Focus on the behavior, not the individual.
2. Use "I" statements: Express thoughts and feelings without blame.
3. Avoid assumptions: Clarify assumptions and perceptions.
4. Listen actively: Pay attention to the other person's concerns.
Lesson 3: Address the Three Conversations
1. The "What happened?" conversation: Focus on facts and events.
2. The "How am I feeling?" conversation: Explore emotions and needs.
3. The "What do we want to do about it?" conversation: Collaborate on solutions.
Lesson 4: Manage Emotions and Resistance
1. Recognize and manage your own emotions: Stay calm, focused, and empathetic.
2. Acknowledge the other person's emotions: Validate their feelings.
3. Address resistance: Encourage open dialogue and exploration.
Lesson 5: Follow Up and Follow Through
1. Agree on next steps: Define actions and responsibilities.
2. Establish a plan for follow-up: Schedule check-ins or reviews.
3. Review progress: Evaluate outcomes and adjust plans.
Conclusion
1. Practice empathy and active listening.
2. Use non-judgmental language.
3. Focus on solutions, not problems.
4. Be open to feedback and learning.
5. Seek support from others if needed.
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