Lesson 1: Shape Up Your Talk
1. Share your perspective, listen actively, and explore options.
2. Focus on the issue, not the person.
3. Use "I" statements instead of "you" statements.
Lesson 2: Start with a Safety Net
1. Establish a shared purpose and build trust.
2. Create a safe space for open discussion.
3. Use non-threatening language.
Lesson 3: Explore and Understand
1. Ask open-ended questions to clarify.
2. Seek underlying concerns and needs.
3. Paraphrase and summarize to ensure understanding.
Lesson 4: Move from Debate to Dialogue
1. Focus on interests, not positions.
2. Seek mutually beneficial solutions.
3. Use "what if" scenarios to explore options.
Lesson 5: Use Persuasive Speech
1. Use facts, data, and stories.
2. Emphasize benefits, not features.
3. Show enthusiasm and confidence.
Lesson 6: Manage Your Own Emotions
1. Recognize and manage your emotions.
2. Take a break if necessary.
3. Reframe negative thoughts.
Lesson 7: Follow Up and Follow Through
1. Agree on action items and responsibilities.
2. Establish a clear plan.
3. Review progress and adjust.
Conclusion
1. Practice active listening.
2. Use nonverbal cues.
3. Stay calm and composed.
4. Seek feedback.
5. Continuously improve.
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