Lesson 1: Fundamental Techniques in Handling People
1. Don't criticize, condemn or complain.
2. Give honest and sincere appreciation.
3. Arouse enthusiasm among your audience.
4. Show respect and interest in others.
5. Avoid arguments.
Lesson 2: Fundamental Principles of Human Nature
1. People desire to be appreciated and recognized.
2. People want to feel important.
3. People react more strongly to praise than criticism.
4. People are more influenced by personal experiences.
5. People are more likely to change when confronted with facts.
Lesson 3: How to Make People Enjoy Being with You
1. Become genuinely interested in others.
2. Smile and show enthusiasm.
3. Find common ground.
4. Be a good listener.
5. Make the other person feel important.
Lesson 4: How to Win People to Your Way of Thinking
1. Show respect and avoid arguments.
2. Avoid being pushy or aggressive.
3. Use persuasion, not force.
4. Show the benefits of your idea.
5. Be willing to compromise.
Lesson 5: Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
1. Begin with praise and honest appreciation.
2. Change the subject, not the person.
4. Be empathetic and understanding.
5. Show appreciation and gratitude.
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